FAQ

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have. You can also chat with us.

We always aim to answer every question within 48 hours.

info@differentformen.com

Please contact our customer support and they will help you asap

info@differentformen.com

You can pay with Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Bancontact and Klarna.

Unfortunately we cannot change the details of your order after it has been placed, as we process and package your order as quickly as possible.

If the item does not fit? Please return it to us for the correct size.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of 5 digits), order summary and the shipping address.

Unfortunately we cannot change the details of your order after it has been placed, as we process and pack your order as quickly as possible. To be sure, please contact our customer service team to discuss the solutions.

We deliver worldwide. Orders are shipped with DHL, DPD, UPS or FEDEX.

All information about the shipping times and rates we apply can be found on the following page: Shipping

As soon as your package is shipped we will send you an email with a Track and Trace. Here you can find the status of your order and if necessary provide the delivery service with additional instructions.

Return period

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return conditions

All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

For items purchased in the sale or discounted items, DIFFERENT does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit. 

Shipping costs are not refundable. 

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